Shipping Policy

Shipping Policy — Marco & Lucia New York

At Marco & Lucia New York, we aim to get your order to you quickly, safely, and without any extra costs.

Processing Time

Orders are typically prepared and shipped within 1–3 business days. Most weekday orders are fulfilled within 24 hours. Orders placed on weekends may take a bit longer to process.

Delivery Time

Once shipped, delivery usually takes 4–9 business days, depending on your location and local courier services.

Shipping Costs

We offer free shipping on all orders — with no minimum purchase and no hidden fees.

Tracking

As soon as your order ships, you’ll receive an email with a tracking number so you can follow your package in real-time.

Delays or Missing Orders

If your order hasn’t arrived within 7 days past the estimated delivery timeframe, please email support@marco-lucia.com with your order number. Our team will investigate and help resolve the issue.

Order Changes or Cancellations

Our fulfillment process begins as soon as your order is placed. If you need to make a change or cancel, please contact us within 12 hours.
We'll do our best to accommodate, but if your order has already been processed, we may not be able to make changes.